Troubleshooting

Common Issues and Solutions

This guide covers the most common issues users encounter and how to resolve them.

Recording Issues

Recording Won't Start

Symptoms: Clicking record does nothing or shows an error.

Solutions:

1. Check system permissions for screen recording
2. Restart Vidova
3. Ensure no other recording software is running
4. Update to the latest version
5. Check available disk space

macOS Specific:

• Go to System Settings → Privacy & Security → Screen Recording
• Enable Vidova in the list

Windows Specific:

• Run Vidova as administrator
• Check Windows Defender settings

Poor Video Quality

Symptoms: Recordings appear blurry or pixelated.

Solutions:

1. Increase recording quality in settings
2. Record at native screen resolution
3. Ensure sufficient disk space for high-quality recordings
4. Close other resource-intensive applications
5. Check GPU drivers are up to date

Recording is Laggy or Stuttering

Symptoms: Recorded video is choppy or has frame drops.

Solutions:

1. Lower recording frame rate (30fps instead of 60fps)
2. Reduce recording area size
3. Close unnecessary applications
4. Disable hardware acceleration if causing issues
5. Check CPU and RAM usage
6. Update graphics drivers

Audio Issues

No Audio in Recording

Symptoms: Video records but has no sound.

Solutions:

1. Check audio is enabled in recording settings
2. Verify microphone/system audio is selected
3. Test audio in system settings
4. Check application permissions
5. Restart audio services

macOS:

• Check System Settings → Privacy & Security → Microphone

Windows:

• Check Settings → Privacy → Microphone

Audio is Distorted or Clipping

Symptoms: Audio sounds distorted or cuts out.

Solutions:

1. Lower microphone input level
2. Move further from microphone
3. Disable audio enhancements
4. Check for hardware issues
5. Try a different microphone

Audio Out of Sync

Symptoms: Audio doesn't match video actions.

Solutions:

1. Update to latest Vidova version
2. Record at lower frame rate
3. Disable audio enhancements during recording
4. Re-sync in editor using audio waveform
5. Check for system performance issues

Performance Issues

Vidova is Slow or Freezing

Symptoms: Application is unresponsive or slow.

Solutions:

1. Close other applications
2. Free up disk space
3. Increase available RAM
4. Disable hardware acceleration
5. Update graphics drivers
6. Restart your computer

High CPU or Memory Usage

Symptoms: System becomes slow when using Vidova.

Solutions:

1. Lower recording quality
2. Reduce frame rate
3. Record smaller areas
4. Close unnecessary browser tabs
5. Disable background processes
6. Upgrade hardware if consistently needed

Export Takes Too Long

Symptoms: Exporting videos is very slow.

Solutions:

1. Enable hardware acceleration
2. Reduce export quality
3. Export shorter clips
4. Close other applications
5. Use faster storage (SSD)
6. Check available disk space

Sharing and Access Issues

Shareable Link Not Working

Symptoms: Link doesn't open or shows error.

Solutions:

1. Check if link has expired
2. Verify video hasn't been deleted
3. Check internet connection
4. Try link in different browser
5. Regenerate the link
6. Verify sharing permissions

Can't Access Shared Video

Symptoms: Unable to view shared recording.

Solutions:

1. Check you have permission to view
2. Verify link is correct
3. Check if password is required
4. Try different browser or device
5. Contact video owner for access

Embed Not Displaying

Symptoms: Embedded video doesn't show on website.

Solutions:

1. Verify embed code is correct
2. Check platform supports iframes
3. Ensure HTTPS is enabled
4. Test in different browser
5. Check for JavaScript errors
6. Verify video is still available

Installation Issues

Installation Fails

Symptoms: Can't install Vidova.

Solutions:

1. Check system requirements
2. Run installer as administrator
3. Disable antivirus temporarily
4. Free up disk space
5. Download installer again
6. Check for conflicting software

Update Won't Install

Symptoms: Updates fail to install.

Solutions:

1. Close Vidova completely
2. Run updater as administrator
3. Check internet connection
4. Disable antivirus temporarily
5. Manually download latest version
6. Uninstall and reinstall if needed

File Issues

Can't Open Recording

Symptoms: Recording file won't open.

Solutions:

1. Verify file isn't corrupted
2. Check file format is supported
3. Update Vidova to latest version
4. Try opening in different application
5. Restore from backup if available
6. Check file permissions

Recording File is Missing

Symptoms: Can't find saved recording.

Solutions:

1. Check default save location
2. Search computer for filename
3. Check recently opened files
4. Look in Recycle Bin/Trash
5. Check cloud sync folder
6. Restore from backup

File Size is Too Large

Symptoms: Recording files are very large.

Solutions:

1. Lower recording quality
2. Reduce frame rate
3. Record shorter clips
4. Compress after recording
5. Use more efficient codec
6. Split into multiple files

Getting More Help

Before Contacting Support

1. Check this troubleshooting guide
2. Search our FAQ
3. Check our Help Center
4. Review documentation
5. Search community forums

Contacting Support

If you still need help:

1. Email: ceo@vidova.ai
2. Include:
   • Description of the issue
   • Steps to reproduce
   • System information
   • Screenshots or error messages
   • Vidova version number

System Information

When reporting issues, include:

• Operating system and version
• Vidova version
• Hardware specifications
• Error messages
• Steps that led to the issue

We're here to help! Don't hesitate to reach out if you need assistance.